Frequently Asked Questions (FAQ)
Q: What is Flower & Gift Shop?
Answer: Flower & Gift Shop is an online store offering a carefully selected collection of artificial plants and decorative greenery designed to bring natural beauty, freshness, and style to your home and living spaces.
Q: What products does Flower & Gift Shop offer?
Answer: Flower & Gift Shop offers a variety of artificial plants, decorative greenery, home décor plants, indoor decoration pieces, and stylish plant accessories.
Q: Where do you ship orders?
Answer: Flower & Gift Shop currently ships orders only within the United States. At this time, we do not offer international shipping.
Q: Do you offer international shipping?
Answer: No, Flower & Gift Shop does not provide international shipping. All orders are shipped within the United States only.
Q: How long does order processing take?
Answer: Our standard processing time is 2–4 business days after successful payment confirmation.
Q: What are your business hours?
Answer: Our business hours are Monday – Friday, 9:00 AM – 5:00 PM (GMT-5.00).
Q: What is your order cut-off time?
Answer: Orders placed before 5:00 PM (GMT-5.00) on business days will begin processing according to our standard fulfillment schedule.
Q: How long does shipping and delivery take?
Answer: Once your order has been processed and shipped, delivery typically takes 5–7 business days.
Q: What is the estimated total delivery timeframe?
Answer: The estimated total delivery timeframe is 7–11 business days, including processing and transit time.
Q: How much does shipping cost?
Answer: Flower & Gift Shop charges a standard flat-rate shipping fee of USD $35.00 per order.
Q: How can I track my order?
Answer: After your order has been shipped, you will receive a shipping confirmation email with tracking details when available. Tracking information may take 24–48 hours to update.
Q: What should I do if my tracking information is not updating?
Answer: Please allow 24–48 hours after shipment for tracking updates. If your order is significantly delayed, please contact our customer support team at contact@flowergiftshop.store.
Q: What payment methods do you accept?
Answer: We accept secure payment methods including:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
Q: What currency are your prices listed in?
Answer: All prices displayed on Flower & Gift Shop are listed in United States Dollars (USD).
Q: Is my payment information secure?
Answer: Yes. All payments are processed through secure and encrypted payment gateways. Flower & Gift Shop does not store your credit or debit card details.
Q: What happens if my payment is declined?
Answer: If your payment is declined, please verify your payment information or contact your bank or payment provider. Orders are processed only after successful payment authorization.
Q: What is your return policy?
Answer: Customers may request a return within 30 days from the delivery date if the item meets our return requirements.
Q: What items qualify for a return?
Answer: Items must be unused, unworn, in their original condition, and include all original packaging, tags, and accessories.
Q: How do I request a return?
Answer: Contact our support team at contact@flowergiftshop.store with your order number, customer name, reason for return, and photos if applicable.
Q: Do you charge restocking fees?
Answer: No. Flower & Gift Shop does not charge any restocking fees for approved returns.
Q: Do you offer product exchanges?
Answer: At this time, Flower & Gift Shop does not offer direct product exchanges. Eligible items may be returned and reordered separately.
Q: When will I receive my refund?
Answer: Approved refunds are issued to the original payment method. Please allow up to 14 business days for the refund to appear after processing.
Q: What should I do if I receive a damaged, defective, or incorrect item?
Answer: Please contact us within 24 hours of delivery with your order number, issue description, and clear photographs showing the problem.
Q: Do you offer local pickup or in-person shopping?
Answer: No. Flower & Gift Shop operates exclusively as an online store. We do not offer in-person shopping, warehouse visits, local pickup, or store pickup services.
Q: How can I contact customer support?
Answer: For questions about products, orders, shipping, returns, refunds, or general inquiries, please contact us at contact@flowergiftshop.store. Our support team will be happy to assist you during business hours.
Business Information
Business Name: Flower & Gift Shop
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT-5.00)
Business Email:
contact@flowergiftshop.store
Physical Mailing Address:
113 Graham Ave,Brooklyn, New York 11206,United States